Privacy Policy

Last Updated: July 25, 2025

Thank you for visiting Elwicyvo. This website is operated by LIYUAN HONGKONG LIMITED under the Elwicyvo brand.

We respect your privacy and are committed to handling personal information responsibly while maintaining a secure and convenient online shopping experience.

By accessing elwicyvo.com, using our services, communicating with us, or completing a purchase, you acknowledge that your personal information may be collected, used, stored, processed, and disclosed in accordance with this Privacy Policy.

Information We Collect

We may collect personal information when you interact with our website or services, including when you:

• Browse or visit elwicyvo.com

• Place an order through our online store

• Subscribe to newsletters, promotional emails, special offers, or other communications

• Contact our customer support team

• Submit product reviews

• Complete surveys

• Participate in giveaways, promotions, or marketing campaigns

The information collected may include:

• Your name

• Email address

• Telephone number

• Billing details

• Shipping address

• Payment-related information

• Purchase and order history

• Information voluntarily provided through customer service or other communications

Certain technical and usage information may also be collected automatically when you visit our website. This may include:

• IP address

• Browser type

• Device information

• Pages viewed

• Links clicked

• Time spent on the website

• Cookie information

• Pixel tags

• Log files

• Analytics and similar tracking data

How We Use Your Information

Elwicyvo may use collected information for operational, customer service, commercial, security, and legal purposes, including to:

• Process, verify, confirm, fulfill, ship, and track orders

• Handle refunds, returns, exchanges, and customer support requests

• Improve our website, products, services, and overall customer experience

• Send order confirmations and delivery notifications

• Deliver newsletters, promotions, special offers, and other marketing communications

• Personalize website content, advertisements, and product suggestions

• Identify, investigate, prevent, and reduce fraud, unauthorized transactions, payment risks, and security threats

• Respond to questions, feedback, requests, disputes, or complaints

• Meet applicable accounting, tax, legal, regulatory, and compliance requirements

We use personal information only when reasonably necessary to operate our business, provide services, assist customers, improve website performance, and comply with applicable obligations.

Cookies and Tracking Technologies

Elwicyvo.com may use cookies, pixels, and similar technologies to support website functionality, maintain shopping-cart activity, remember user preferences, measure website performance, analyze traffic, and provide relevant advertising or promotional content.

The types of cookies used may include:

Essential Cookies

These cookies are required for core website functions, account access, shopping-cart features, checkout, payment processing, and security.

Performance Cookies

These cookies help us understand how visitors navigate and interact with the website so we can improve functionality and performance.

Functional Cookies

These cookies may remember selected preferences such as language, location, region, currency, or display settings.

Advertising Cookies

These cookies may be used to measure advertising performance and provide marketing content that may be more relevant to your interests.

You may manage or disable cookies through your browser settings. Some website features may not work properly when certain cookies are blocked or disabled.

Sharing Your Information

We may disclose personal information to selected third parties where necessary to operate our website, complete transactions, provide customer services, deliver orders, or comply with legal obligations.

These third parties may include:

• Payment processors and payment service providers

• Shipping carriers, logistics companies, and delivery partners

• Customer support platforms and service tools

• Marketing, advertising, email, and communication providers

• Website hosting, analytics, and performance-measurement providers

• Government agencies, regulators, law enforcement authorities, or legal representatives where disclosure is required by law

We may also use or share aggregated, anonymized, or non-identifiable information for reporting, research, business analysis, marketing, and operational purposes.

Text Marketing

When you provide a telephone number during checkout, subscribe to SMS communications, or otherwise consent to receive text messages, Elwicyvo may send messages concerning:

• Order confirmations

• Shipping and delivery updates

• Abandoned-cart reminders

• Promotional campaigns

• Special offers

• Other marketing communications

You may unsubscribe from SMS communications by following the opt-out instructions included in the message or by contacting:

support@elwicyvo.com

Message and data charges may apply according to your mobile carrier and service plan.

Your Privacy Choices

Subject to applicable privacy laws, you may have the right to request:

• Access to personal information held about you

• Correction of inaccurate or incomplete information

• Updating of outdated information

• Restriction of certain processing activities

• Deletion of eligible personal information

To submit a privacy request, contact:

support@elwicyvo.com

You may unsubscribe from promotional emails by selecting the unsubscribe link included in our marketing communications.

We may retain certain information where necessary for:

• Order processing and record keeping

• Fraud prevention

• Legal or regulatory compliance

• Accounting and tax requirements

• Dispute resolution

• Security purposes

• Legitimate business operations

California Privacy Rights

California residents may have rights under applicable law to request information regarding the collection, use, or sharing of personal information, including certain disclosures involving third-party direct marketing activities.

To submit a California privacy request, email:

support@elwicyvo.com

Please include “Attn: California Privacy” in the subject line so that the request can be identified and processed appropriately.

Children’s Privacy

Elwicyvo.com and its services are not intended for children under 13 years of age.

We do not knowingly collect personal information from children. If we learn that information has been collected from a child without appropriate authorization, we will take reasonable steps to remove it from our records.

Individuals under 18 should not use our services or place orders without the consent and supervision of a parent or legal guardian.

Data Security

We maintain reasonable administrative, physical, and technical safeguards intended to protect personal information against:

• Unauthorized access

• Improper disclosure

• Alteration

• Loss

• Theft

• Misuse

Sensitive information submitted through the website may be protected through SSL encryption and other security measures commonly used for online transactions.

No system of online transmission, electronic processing, or digital storage can be guaranteed to be completely secure. Although we take reasonable precautions, we cannot guarantee absolute protection against every security risk.

Third-Party Websites

Elwicyvo.com may contain links to websites, applications, services, or platforms operated by third parties.

Elwicyvo and LIYUAN HONGKONG LIMITED do not control and are not responsible for the privacy policies, content, security procedures, data-handling practices, or operations of third-party services.

We recommend reviewing the privacy policy of any external website before providing personal information.

Data Storage and International Transfers

Personal information may be stored, processed, accessed, or transferred in Hong Kong, the United States, Canada, or other countries where our service providers, business partners, or operational systems are located.

By using elwicyvo.com or our services, you understand that your information may be transferred to jurisdictions with privacy and data-protection laws that differ from those in your country or region.

We retain personal information only for as long as reasonably necessary to:

• Fulfill the purposes described in this Privacy Policy

• Provide customer and order support

• Maintain business and transaction records

• Comply with legal requirements

• Prevent fraud and protect security

• Resolve disputes

• Enforce our agreements and policies

Policy Updates

We may revise this Privacy Policy periodically to reflect changes in our business practices, technology, legal obligations, services, or operational requirements.

Any revised version will be published on this page together with an updated effective date.

Continued use of elwicyvo.com after changes are posted will be treated as acceptance of the revised Privacy Policy.

Contact Us

For privacy questions, data requests, unsubscribe requests, complaints, or other privacy-related matters, contact us using the details below:

Brand: Elwicyvo
Website: elwicyvo.com
Company Name: LIYUAN HONGKONG LIMITED
Email: support@elwicyvo.com

Company Address:
LIYUAN HONGKONG LIMITED
ROOM C05, FLAT A, 2/F
TONTEX INDUSTRIAL BUILDING
2-4 SHEUNG HEI STREET
SAN PO KONG, HONG KONG