Shipping policy
Last Updated: July 25, 2025
Thank you for shopping with Elwicyvo. We understand that customers want their orders to arrive as quickly as possible, and we aim to provide a shipping process that is clear, efficient, and dependable.
Please review the information below to understand how we process, dispatch, track, and support your order.
1. Order Processing
Once your order has been successfully placed, our fulfillment team will begin preparing it for shipment.
Order verification, product preparation, packaging, and transfer to the shipping carrier generally take up to 3 business days.
Orders placed on weekends or public holidays will normally begin processing on the next available business day. Weekend orders are generally prepared from the following Monday, depending on warehouse capacity and order volume.
2. Shipping Time and Shipping Fee
Elwicyvo provides standard worldwide shipping.
After your order has been processed and dispatched, the estimated delivery period is:
10–20 business days
Unless a different rate or promotional offer is shown during checkout, a worldwide flat-rate shipping charge of:
$5.99 USD
will apply to each order.
The final shipping cost will be displayed clearly at checkout before you complete payment.
3. Delivery Delays
Although we work with established shipping partners, delivery times may occasionally be affected by circumstances outside our reasonable control.
Possible causes of delay include:
- Customs inspections or clearance procedures
- Carrier service interruptions
- High seasonal shipping volumes
- Severe weather conditions
- Local delivery disruptions
- Public holidays
- Other unexpected transportation or logistics issues
We appreciate your patience and understanding if your order takes longer than the estimated delivery period.
4. Order Tracking
Once your order has been dispatched, we will send a shipping confirmation email containing your tracking number.
You may monitor your shipment through the carrier’s tracking service or a third-party tracking platform such as:
Please allow several days for tracking information to become active after the tracking number has been issued.
It is normal for tracking updates to take time to appear, particularly when a parcel is being transferred between shipping facilities, carriers, or countries.
5. Split Shipments
Orders containing multiple products may be delivered in separate packages.
This may occur when items are stored at different warehouses or fulfillment centers. Shipping available products separately can help improve overall delivery efficiency.
When an order is divided into multiple shipments, each parcel may be assigned an individual tracking number.
6. Order Changes
If you need to correct your shipping address or change order details such as the selected size, color, quantity, or product, please contact us as soon as possible.
Order modification requests must be submitted within 12 hours of placing the order.
Please email:
Include the following information:
- Your order number
- The email address used when placing the order
- A clear explanation of the requested change
We will make reasonable efforts to accommodate your request. However, once an order has entered processing, fulfillment, or shipment, changes may no longer be possible or guaranteed.
7. Failed or Missed Deliveries
If the delivery carrier is unable to complete delivery, the parcel may be held at a local post office, collection point, or carrier facility. The carrier may also leave a delivery notice containing further instructions.
Please use your tracking number to contact the local delivery provider and arrange redelivery or collection where required.
Elwicyvo is not responsible for parcels that are returned, delayed, lost, or undelivered because of:
- An incorrect delivery address
- Incomplete shipping information
- Refusal of delivery
- Failure to collect the parcel within the carrier’s required timeframe
8. When Shipping Takes Longer Than Expected
If your shipment appears delayed, please review the latest tracking information first.
When tracking has been updated within the previous 7 days, the parcel is generally still moving through the carrier network.
If no tracking activity has appeared for more than 7 consecutive days, contact us at:
Please include your order number and the email address used at checkout so our support team can review the shipment more efficiently.
9. Lost or Stolen Packages
If the shipping carrier officially confirms that a parcel was lost while in transit, we will arrange a replacement shipment at no additional cost.
Packages marked as “Delivered” by the carrier are not treated as lost-in-transit shipments.
If the tracking status shows delivery but you cannot locate the parcel, please check with:
- Members of your household
- Neighbors
- Building management
- Reception staff
- Mailroom personnel
- The local delivery provider
Elwicyvo is not responsible for parcels that are lost, misplaced, or stolen after the shipping carrier has confirmed successful delivery.
10. Shipping Locations and Delivery Coverage
We provide shipping to customers worldwide.
In the uncommon event that we cannot deliver to a particular country, region, or address, we will contact you as soon as reasonably possible.
Depending on inventory availability and logistics arrangements, orders may be dispatched from fulfillment centers located in:
- The United States
- Canada
- Australia
- The European Union
- Trusted manufacturing or fulfillment partner locations
This flexible fulfillment structure allows us to maintain product availability, improve shipping efficiency, and provide competitive pricing.
11. Important Shipping Notices
Shipping Estimates
All delivery timeframes are estimates and are not guaranteed arrival dates.
Actual delivery may be affected by circumstances beyond our control.
Elwicyvo is not responsible for delays caused by carriers, customs authorities, adverse weather, public holidays, inaccurate delivery information, or other external factors.
Customs, Duties, and Taxes
International shipments may be subject to customs duties, import taxes, VAT, handling charges, or other fees imposed by the destination country or region.
Unless expressly stated otherwise during checkout, these charges are not included in the product price or standard shipping fee and remain the customer’s responsibility.
Address Accuracy
Customers are responsible for providing complete and accurate shipping details when placing an order.
Before submitting your purchase, please verify the recipient’s name, street address, apartment or unit number, city, state or province, postal code, country, and telephone number.
Elwicyvo is not responsible for parcels that are delayed, lost, returned, or deemed undeliverable because the customer provided incomplete or inaccurate shipping information.
Delivered Packages
Our shipping responsibility ends once the carrier confirms that the parcel has been successfully delivered.
Orders marked as delivered are not eligible for a refund, replacement, or reshipment due to theft, loss, or misplacement occurring after confirmed delivery.
Questions or Customer Support
For questions regarding shipping, tracking, delivery delays, order modifications, or other order-related matters, please contact our customer support team.
Brand: Elwicyvo
Website: elwicyvo.com
Company Name: LIYUAN HONGKONG LIMITED
Email: support@elwicyvo.com
Phone: +1 (945) 203-0953
Company Address:
LIYUAN HONGKONG LIMITED
ROOM C05, FLAT A, 2/F
TONTEX INDUSTRIAL BUILDING
2-4 SHEUNG HEI STREET
SAN PO KONG, HONG KONG
To help us assist you more quickly, please include your order number and the email address used when placing your order in all support messages.