Return Policy
Return & Refund Policy
Last Updated: July 25, 2025
Thank you for shopping with Elwicyvo. We value every customer and aim to provide a fair, reliable, and straightforward shopping experience.
For any concern related to your order, please contact our customer support team so the matter can be reviewed properly.
Email:
Please include your Order Number and the email address used during checkout. This will help us locate your order and respond more efficiently.
General Return Policy
All purchases made through elwicyvo.com are considered final sale.
We do not accept standard returns or exchanges for reasons including:
-
A change of mind
-
Choosing the wrong size
-
Disliking the product
-
No longer needing the item
A return, replacement, or refund may only be considered when:
-
The item arrives damaged
-
The product has a verified defect or quality issue
-
The customer receives an item different from the one ordered
Every request must be reviewed and approved by our customer support team before a resolution can be provided.
Damaged, Defective, or Incorrect Items
Although we take reasonable steps to check product quality before dispatch, issues may occasionally occur during handling or transportation.
Please inspect your package and products as soon as they are delivered.
If an item arrives damaged, defective, or incorrect, you must contact us within 7 days of delivery.
To submit a claim, email:
Your message should include:
-
Your Order Number
-
The email address used to place the order
-
A clear explanation of the issue
-
Clear photos or video showing the damaged, defective, or incorrect item
Once the required information has been received, our support team will review the claim.
Depending on the circumstances and the outcome of the review, an approved solution may include:
-
A replacement
-
A partial refund
-
A full refund
Refunds
When a refund request is approved, the applicable amount will be returned to the original payment method used for the purchase.
The time required for the refund to appear may vary depending on the bank, payment provider, or credit card issuer.
In most cases, approved refunds are reflected within 7–12 business days after they have been processed.
Elwicyvo is not responsible for delays caused by banks, card issuers, or payment-processing companies.
Exchanges
We do not provide standard product exchanges.
A replacement may only be arranged when:
-
The item received is damaged
-
The item has a confirmed defect
-
The incorrect product was delivered
-
The claim has been reviewed and approved by our customer support team
Exchange requests based on personal preference, incorrect selection, sizing choice, or change of mind will not be accepted.
Unauthorized Returns
Do not send any item back without first receiving approval and return instructions from our customer support team.
Products returned without authorization will not be accepted.
Unauthorized returns are not eligible for:
-
Refunds
-
Replacements
-
Exchanges
-
Store credit
-
Other forms of compensation
When a return is required as part of an approved claim, our support team will provide the appropriate instructions.
Contact Us
For questions regarding returns, refunds, replacement requests, damaged products, defective items, or incorrect orders, contact us using the information below:
Brand: Elwicyvo
Website: elwicyvo.com
Company Name: LIYUAN HONGKONG LIMITED
Email: support@elwicyvo.com
Company Address:
LIYUAN HONGKONG LIMITED
ROOM C05, FLAT A, 2/F
TONTEX INDUSTRIAL BUILDING
2-4 SHEUNG HEI STREET
SAN PO KONG, HONG KONG
To help us assist you more quickly, include your Order Number and the email address used at checkout in all support messages.